Temperature is NA

Reason:

  1. There is something wrong with cable connection of the heating plate;
  2. There is something wrong with the heating plate’s thermistor;
  3. The chip on CoreBoard is burned.

Solution:

  1. Check the cable connection and reconnect, if still can not solve, then change the cables;
  2. Send the heating plate back to repair or replace with a new one;
  3. Send the CoreBoard to repair or replace with a new one.

Fails to heat to target temperature

Reason:

  1. Heat cartridge damaged;
  2. Thermocouple damaged;
  3. Power output voltage too low.

Solution:

  1. Replace heat cartridge;
  2. Replace thermocouple;
  3. Check power output voltage is 24V or not. If not, please contact sales to help you solve the problem.

Temperature is too high

Reason:

  1. There is something wrong with the heating plate or mother board

Solution:

  1. Send back the heating plate or mother board for maintenance or replace it