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Temperature is NA
There is something wrong with cable connection of the heating plate;
There is something wrong with the heating plate’s thermistor;
The chip on CoreBoard is burned.
Check the cable connection and reconnect, if still can not solve, then change the cables;
Send the heating plate back to repair or replace with a new one;
Send the CoreBoard to repair or replace with a new one.
Fails to heat to target temperature
Heat cartridge damaged;
Power output voltage too low.
Replace heat cartridge;
Check power output voltage is 24V or not. If not, please contact sales to help you solve the problem.
Temperature is too high
There is something wrong with the heating plate or mother board
Send back the heating plate or mother board for maintenance or replace it