Shipping & Returns

Shipping

Email Confirmation

All items with a value of more than US$400 won’t be shipped till we receive the email confirmation from you. Once confirmed, we will ship items out as soon as possible. In general, please add 2-3 business days to allow for processing time. If need a longer time, we will send you a notification email. If you have any questions about the lead time on a specific item, please contact us at here with your questions.

Delivery

Normally, we ship orders out via DHL, FEDEX and SF Express for international shipment. Estimated shipping time is 3-7 business days. We use DDP shipping terms when ship to countries as below, which mean FlashForge will pay the import duties and taxes, and VAT for you. All you need to pay is the listing price and shipping rate.

North America: United States, Canada

Europe: United Kingdom, France, Germany, Italy, Spain, Czech Republic, Belgium, Netherlands, Poland, Latvia, Sweden, Ireland, Greece, Finland, Denmark, Portugal.

Oceania: Australia

For shipping to other countries, please provide shipping receipt and invoice and you’ll get up to US$100 refund from us.

Signature Requirements

All items with a value of more than $400 are shipped signature required if possible; please plan accordingly.

Returns

FlashForge accepts returns for FlashForge 3D printers within 30 days of receipt of delivery without giving any reason. The Return Policy provides detailed information about options and procedures for returning your purchase.

Warranty

FlashForge offers a one-year limited warranty for FlashForge 3D printers shipped to the countries listed above. Warranty services are specified in the full warranty terms.